Shipping & Returns
All orders shipping to a US address will receive complimentary insured ground shipment. In-stock orders will arrive between 7-10 business days following receipt of order. Charges for expedited shipping methods can be calculated at checkout when you choose your method of shipping and enter your shipping address. Orders over $1,000 will require a signature upon delivery. We are not responsible for carrier shipping delays. Once your order has been shipped, you will receive an e-mail so that you can track the order.
We do our best to ensure items online are in stock. Out of stock orders will be shipped between 2-3 weeks following placement of order.
Shipping restrictions: Please note that due to the nature of our items, we are unable to ship packages to PO boxes, UPS stores or Fedex retail locations.
To our international friends and customers, we are currently only available on-line in the United States.
RETURNS AND REFUNDS POLICY
To initiate a return, please e-mail us at firstname.lastname@example.org within 10 days of receipt of jewelry. You will receive back a prepaid shipping label for your return.
Brookland Jewelry will accept returned merchandise in its original condition when accompanied by the original packaging and sales invoice. We will apply a 10% restocking fee and credit the remaining balance to the original form of payment. The restocking fee will not apply if you prefer a merchandise exchange or credit toward a future purchase.
Please note that your return will go through Brookland’s quality control department upon arrival to inspect the condition of the jewelry. We cannot accept jewelry that has been worn, used, altered or damaged in any way. Brookland has the right to reject a return if the item appears to be altered or shows signs of wear.
We will notify you via e-mail of your refund once we have received and processed the return item. Your credit will appear within 30 days of return. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes to process your return once we receive it (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days). In many cases you will receive your refund more quickly.