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FAQ

PAYMENT METHODS

SHIPPING 

We are working hard to replenish our inventory. We are dedicated to keeping our jewelers safe.  As a result, some collections will ship later than our normal time frame. We thank you for your understanding.

 All orders shipping to a US address will receive complimentary insured ground shipment.  Charges for expedited shipping methods can be calculated at checkout when you choose your method of shipping and enter your shipping address.  Orders over $1,000 will require a signature upon delivery.  We are not responsible for carrier shipping delays.  Once your order has been shipped, you will receive an e-mail so that you can track the order.

 

Shipping restrictions: Please note that due to the nature of our items, we are unable to ship packages to PO boxes, UPS stores or Fedex retail locations.

To our international friends and customers, we are currently only available on-line in the United States.

RETURNS AND REFUND POLICY

To initiate a return, please e-mail us at returns@brooklandjewelry.com within 10 days of receipt of jewelry.  You will receive back a prepaid shipping label for your return.

Brookland Jewelry will accept returned merchandise in its original condition when accompanied by the original packaging and sales invoice.  We will apply a 10% restocking fee and credit the remaining balance to the original form of payment.  The restocking fee will not apply if you prefer a merchandise exchange or credit toward a future purchase.

Please note that your return will go through Brookland’s quality control department upon arrival to inspect the condition of the jewelry.  We cannot accept jewelry that has been worn, used, altered or damaged in any way.  Brookland has the right to reject a return if the item appears to be altered or shows signs of wear.

We will notify you via e-mail of your refund once we have received and processed the return item.  Your credit will appear within 30 days of return.  This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes to process your return once we receive it (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days).   In many cases you will receive your refund more quickly.

REPAIRS

We want you to enjoy your Brookland Jewelry for years to come.  Should your piece need servicing, we will work with you to preserve its longevity and beauty.  We will evaluate repairs needed.  This may take one to two weeks after which, we will contact you to discuss any service fees.  We take “time owned” as well as “condition received” into evaluating a piece.  Contact us at info@brooklandjewelry.com to request a repair.

PRODUCT CARE

Brookland jewelry is meticulously handcrafted quality jewelry produced in New York City.  Treating your jewelry kindly will help ensure its original condition.  Between wearings, we recommend that you place your silver or gold jewelry in a Brookland box or pouch.

Below are some tips to help you safeguard your Brookland Jewelry.

Sterling Silver Jewelry

Sterling silver require special care to preserve its appearance and longevity.  Sterling silver tarnishes when exposed to salty air, chlorine, sulfur, humidity, perspiration, cosmetics, household bleach and strong chemicals.

We recommend removing your jewelry when engaging in the following activities:

  • Household and outdoor chores
  • Showering, bathing or swimming in pools, hot tubs, hot springs and the ocean
  • Using lotion, hair products, fragrances and other cosmetics
  • Exercising at the gym or during contact sports
  • Preparing meals

How to clean sterling silver:

  • Apply a small amount of silver cleaner to a soft cloth
  • Gently rub the silver with the cloth several times
  • Rinse the silver thoroughly in warm water
  • Blot dry and shine with a silver polishing cloth or mitts.  This will remove the tarnish and restore shine.
  • Special consideration: an “oxidized” finish is the deliberate blackening of crevices in the ornamentation of the silver jewelry to make its decorative details stand out more clearly.  Take care as this finish can be removed by overzealous cleaning and polishing

Gold Jewelry

To preserve the luster of your 14K or 18K gold jewelry, avoid exposure to household bleach and other cleaning products, which will quickly cause gold to discolor and possibly disintegrate.

We recommend removing your jewelry when engaging in the following activities:

  • Household and outdoor chores
  • Showering, bathing or swimming in pools, hot tubs, hot springs and the ocean
  • Using lotion, hair products, fragrances and other cosmetics
  • Exercising at the gym or during contact sports
  • Preparing meals

How to clean gold jewelry:

  • Place your gold jewelry into a jewelry cleaning solution
  • After two minutes, use a pair of tweezers to remove your jewelry from the solution
  • Gently clean behind any stone settings and in between crevices with a soft bristle brush to remove any debris
  • Rinse, blot dry and shine your gold jewelry with a polishing cloth

CONFLICT-FREE MATERIALS

All diamonds used by Brookland Jewelry are ethically sourced diamonds. 

PRODUCT SIZING

Measure an existing ring

  • Select a ring that fits the preferred finger.
  • Measure the internal diameter of the ring (in mm).
  • Use the chart below to determine your existing ring’s size by diameter.

Internal Diameter (MM)

14.1

14.9

15.7

16.5

17.3

18.1

19.0

19.8

20.6

21.4

22.2

US/Canada Ring Size

3

4

5

6

7

8

9

10

11

12

13


Measure your finger

  • Wrap a strip of paper around your preferred finger where the ring should fit.
  • Make sure the paper fits snugly against your finger. Make sure the closed paper will also fit over your knuckle.
  • Mark the spot where the paper overlaps and measure the length with a mm ruler.
  • Use the chart below to determine your ring size by circumference.

Circumference (MM)

44.2

46.8

49.3

51.9

54.4

57.0

59.5

62.1

64.6

67.2

67.7

US/Canada Ring Size

3

4

5

6

7

8

9

10

11

12

13


A few helpful hints:


When measuring an existing ring, keep in mind that a ring that fits on your right finger may not fit the same on the corresponding left finger. It’s best to find an existing ring that fits the exact finger for which you would like to determine sizing.

If you fall between sizes, it is usually best to size up.

Make sure that the diameter measurement you have chosen fits easily over your knuckle.

Measure your hands when they are warm, not cold.

Most wearers prefer to size up ½ to 1 whole finger size when wearing a wide band ring.

For the most comfortable fit, measure your fingers at the end of the day, when they are at their largest.

IS MY TRANSACTION SAFE?

Yes, www.Brookland.com is encrypted and PCI compliant, which is an information security standard for organizations that handle, credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.